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Nissan Extends Powertrain Warranty Coverage on CVT Transmission

November 20, 2009 by  
Filed under Automotive, News, Nissan

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We know a friend who owns a Nissan Murano equipped with a CVT (Continuously Variable Transmission) and before his purchase he was always a little concerned about the reliability of such a transmission. Several other vehicle manufacturers have made use of the CVT transmission in many of their models including most of the new hybrid vehicles you see on the road today. To make all of the customers of Nissans equipped with CVT transmissions, Nissan has decided to double the powertrain warranty coverage on the CVT transmission. That means anyone that owns a Nissan equipped with CVT transmission gets a new extended powertrain warranty for the Continuously Variable Transmission (CVT) to 10 years/120,000 miles (whichever occurs first) for CVT transmission repairs, replacement, and related towing on all 2003-2010 model year Nissan vehicles.

The current powertrain warranty covering other components in CVT equipped Nissans remains at the original 5 years/60,000 miles. The owners who had to dish out money for CVT related repairs or replacements will receive a reimbursement.

CVT Program Details

[source: Nissan]

Dear Nissan Owner:

On behalf of everyone at Nissan, we would like to thank you for choosing to drive a Nissan. One of the many technologically-advanced features of your vehicle is the Continuously Variable Transmission (CVT), an innovative transmission that offers smooth, seamless shifting, while tailoring the vehicle’s output to your driving style.

While Nissan is proud to offer this technology on many of our models, a small percentage of owners of early models equipped with CVTs have expressed concerns about the cost of repair of their transmissions after the warranty expires. We take these comments about the cost of vehicle ownership seriously. We strive to provide an exceptional ownership experience and are implementing a thorough Customer Satisfaction Program to address this topic.

First, to provide you with additional assurance regarding your overall cost of ownership we have doubled the warranty period for the Continuously Variable Transmission in your Nissan. The existing powertrain warranty coverage of 5 years/60,000 miles will be extended at no cost to you, for CVT repairs, replacements or related towing, to 10 years/120,000 miles, whichever comes first.

This extension is effective immediately and requires no action on your part. The remainder of your powertrain warranty coverage for components other than the transmission remains unchanged, at 5 years/60,000 miles, and your basic warranty coverage also remains unchanged. All other warranty terms, limitations and conditions otherwise apply. This extended transmission warranty is also fully transferable to future owners of your vehicle.

Second, Nissan will reimburse customers who have previously paid to repair or replace their CVT, if the repairs would have been covered within the new extended warranty period. Even if you no longer own your Nissan we will reimburse you for past CVT repairs that would have been covered under this extension of the warranty.

Further, in the unlikely event that your vehicle’s transmission should need repair beyond the extended warranty period we are working to decrease the cost of repair and have already reduced the Manufacturer’s Suggested Retail Price of a replacement CVT. In addition, we continuously strive to enhance our products, and have made ongoing improvements to our CVTs over the years.

Nissan is taking these actions to demonstrate our confidence in the CVT technology and to show our commitment to stand behind our products.

WHAT YOU SHOULD DO

If you have previously paid for repairs to your CVT within the time and mileage limits of this new extended warranty, we ask that you download the Reimbursement Claim Form and follow the instructions on the site. If you have additional questions, please contact the Nissan CVT Customer Assistance Center at 888-388-0318. Please be aware that the deadline for submitting the Reimbursement Claim Form is July 31, 2010.

The extended warranty coverage for CVT repair or replacement is effective immediately.

If you seek coverage for a repair under this extended warranty you will need to bring your vehicle to an authorized Nissan dealer. The factory-trained technical staff at the Nissan dealer will have the diagnostic tools and knowledge to provide you with the appropriate service and submit your warranty claim. If you have additional questions regarding this program, contact the Nissan CVT Customer Assistance Center at 888-388-0318 for assistance.

At Nissan we and our dealers work daily to deliver an outstanding ownership experience that will earn your confidence and trust. We are committed to doing the right thing for our customers and look forward to a long relationship that you find satisfying and rewarding. Thank you for choosing Nissan.

Sincerely,

Kevin Martin
Vice President Total Customer Satisfaction

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Comments

  • Pingback: 05 Maxima Transmission / Shifting Problems - Nissanhelp.com

  • Guy Diotte

    Hi my 2004 Murano is leaking from the transfer case on the manifold witch causes a bad smell in the car, is the transfer case part of the extented warranty, by the looks of it on all the forum sites the problem only got resolved wen they replaced the transmission and transfer case all together,

  • rosie

    Thanks

  • Wael Al Sayej

    kindly to advise if this program is applicable world wild, I am facing problems on CVT with my Murano 2005.

  • riz

    the CVT broke down on my 2005 nissan murano at 92k miles, its in a repair facility,i didnt know abt the extended warranty of 10yrs or 120000 miles, inspection already had cost me $1400 so far, plz advice if i shoild tow it to the dealership or have it repaired by the AMCO transmission and send the reimbursement form?thanks.

  • bob dufrenne

    is my 2005 quest mini van a cvt transmission it is slipping a little now with 90k miles

  • Steven Rosenthal

    I have had the transmission replaced, so far, two times and the third replacement was defective too. This means that the replacements did do get any quality control. The replacements failed as I left the dealer. This is inexcusable for Nissan. The stalling and disbelief from the dealers, and Nissan staff, is infuriating. I have asked for the newer improved transmission be installed to no avail.This is my third Nissan, and the last. The corporate mantra seems to be to not care at all. It is impossible to speak to anyone from upper managememt about this problem , as they are hiding from the public. Shame on you, Nissan

  • Bob Lim

    Hi I am from Singapore, My Wife own a Nissan Latio with CVT, the gear jerks when enage to reverse gear. Is this warranty cover Singapore Cars?

  • Eric Howell

    I own a 2007 Nissan Altima 2.5S and upon a recent trip through northern Alabama on the way to Indianapolis the cvt transmission began to slip. I immediately realized something was wrong and observed smoke in the rearview mirrow behind the vehicle. I stopped the vehicle and opened the hood. I saw what appeared to be cvt fluid puddling on top of the transmission. I looked under the car just as the fluid caught fire as it hit the exhaust pipes under the engine. Fortunately I was able to get my wife out of the vehicle along with my belongings. I retrieved a fire extinguisher from a deputy sheriff and extinguished the fire before it could do any real damage. The vehicle was towed away and we were left dumb founded as we have never had any problems before with the cvt transmission. My wife drives a long distance to work each day so the mileage, 130,000, is definately higher than normal for most cars at this age. Rahal Nissan in Marianna, FL said today that this would not be covered because it was out of warranty. I am very disappointed at this time not only because of the obvious danger me and my wife were in but now I have to find a way to pay for repairs. By the way, I was told I should replace the transmission because repairing it would be more expensive than replacing it. I have enjoyed my Nissan vehicles until this event. I will have to think long and hard about buying another Nissan.
    p.s. Research the web and you will see other similar events

  • http://www.factorywarrantylist.com factory warranty

    That’s a long powertrain warranty. The only longer warranty was provided by Chrysler/Jeep/Dodge 2008 and 2009 model years which came standard with a lifetime powertrain warranty for the original owner.

  • 03nissanowner

    hello. did you ever find out if the transfer case seal was covered under the extended warranty? i have the same problem on my 2003 murano. i recently had it repaired at a dealer and was told it was not covered. i also had the CV boot replaced.  

  • CraigO

    I have a 2009 Nissan Rogue and have had problems with the transmission for about 2 years.  After an hour or so at highway speeds (75 here in AZ) my engine would lose power and despite having the pedal to the metal I could only muster 60-65 mph.  I told my mechanic about it way back then and couldn’t figure out the problem.  Finally a few weeks ago I told him I am still having the same problem.  He said another client of his was having the same problem and took it to the dealer.  I did the same and and the dealer said yes there was a problem and to my amazement they said lets get you a new transmission.  Just got it back today (7-12-11) and so far so good.  Got a long trip next week so we will see if it works properly.  THANK YOU NISSAN! 

  • Paschn

    Without going into minute detail, I would NEVER allow an aamco site to work on a transmission of mine. The lies, the continued frustration…it followed me for three years and 2 states before I finally sold it, (I advised the buyer of the aamco scam, he smiled said he was quite aware of aamco and would have it fixed elsewhere). had I been a little more upset, I probably would have gone terminal “postal” on that bunch of crooks.

  • josh Thelen

    My 2005 murano acted the same, and just broke down this morning, the dealer just called it was my transfer case and they only replace them. The whining noise the hesitation and not wanting to go at times and then the grinding sound and they say its not covered by warranty.

  • josh thelen

    yes it is direct from nissan and have the transfer case looked at it seems to be an over looked problem and not covered by warranty

  • Kendrick1430

    hi,
    i have the same problem. 

    is it solve?

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