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Lexus Claims 4th Straight Win in 2015 J.D. Power Dependability Title – Buick, Toyota, Cadillac Follow

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Filed under Automotive, Buick, Cadillac, Lexus, News, Toyota

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I can remember when Lexus’ motto was “The Relentless Pursuit of Perfection.” Well, now they can pretty much claim that exact title as they claim their fourth consecutive title as the most dependable automotive brand in J.D. Power’s study for vehicles after three years of ownership.

Tagging right behind Lexus is Buick, Toyota and Cadillac followed by Honda and Porsche.

The automotive quality landscape has definitely changed over the past few years but some have retained their position and do not raise too many eyebrows. Though, considering how technology is playing such an intricate part of the latest J.D. Power Dependability Study for 2015, there begs us all to wonder how the user-friendliness of infotainment systems is playing into the mold for the outcome we see here.

Problems per 100 Vehicles (PP100)
  
Lexus89
Buick110
Toyota111
Cadillac114
Honda116
Porsche116
Lincoln118
Mercedes-Benz119
Scion121
Chevrolet123
GMC123
Acura124
Nissan128
Ram134
Audi138
Mazda140
Mitsubishi140
Infiniti144
BMW146
Industry Average147
Subaru157
Kia158
Volkswagen165
Chrysler173
Volvo174
Ford188
Hyundai188
Dodge192
Mini193
Jeep197
Land Rover258
Fiat273
Note: Included in the study but not ranked due to small sample size is Jaguar
Source: J.D. Power 2015 U.S. Vehicle Dependability Study (VDS)

 

Segment leaders
Cars

Highest ranked
Small CarScion xDToyota YarisHonda Fit
Midsize CarChevrolet MalibuNissan AltimaToyota Camry
Compact CarToyota CorollaNissan LEAFHonda Civic
Midsize Sporty Car*Chevrolet CamaroFord Mustang
Compact Premium CarLexus ESLincoln MKZLexus CT
Midsize Premium CarMercedes-Benz E-ClassLincoln MKSInfiniti M
Compact Sporty CarScion tCVolkswagen EosMini Cooper
Large CarBuick LaCrosseToyota AvalonFord Taurus
* No other model in this segment performs above segment average.
Note: There must be at least three models with 80 percent of market sales in any given award segment for an award to be presented. In the city car, compact premium sporty car, midsize premium sporty car, and large premium car segments, these criteria were not met, thus no awards have been issued.

Trucks

Highest ranked
Small SUVKia SportageHyundai TucsonJeep Patriot
Midsize Premium SUVLexus GXLexus RXCadillac SRX
Compact SUVGMC TerrainToyota FJ CruiserToyota RAV4
Midsize PickupHonda RidgelineNissan FrontierToyota Tacoma
Compact Premium SUVMercedes-Benz GLK-ClassAcura RDXBMW X3
Minivan*Toyota SiennaHonda Odyssey
Compact MPVScion xBMazda MAZDA5Toyota Prius v
Large SUVGMC YukonChevrolet TahoeChevrolet Suburban
Midsize SUVNissan MuranoBuick EnclaveToyota HighlanderToyota Venza
Large Light Duty PickupGMC Sierra LDChevrolet Silverado LDRam 1500 LD
Large Heavy Duty PickupChevrolet Silverado HDGMC Sierra HD
* No other model in this segment performs above segment average.
Note: There must be at least three models with 80 percent of market sales in any given award segment for an award to be presented. In the large premium SUV segment, these criteria were not met, thus no awards have been issued.

. Source: J.D. Power 2015

 

Vehicle Dependability Heavily Impacted by Owner Experiences with Technology

Lexus Ranks Highest in Vehicle Dependability for a Fourth Consecutive Year; General Motors Company and Toyota Motor Corporation Each Receive Seven Segment Awards

WESTLAKE VILLAGE, Calif.: 25 FEBRUARY 2015 — Bluetooth connectivity and voice recognition issues are the most frequently reported problems after three years of ownership, according to the J.D. Power 2015 U.S. Vehicle Dependability StudySM (VDS) released today. Study findings show that technology is playing an increasingly critical role in owners’ perceptions of overall vehicle reliability, which, in turn, is impacting their likelihood to repurchase the same brand next time around.

The study, now in its 26th year, examines problems experienced during the past 12 months by original owners of 2012 model-year vehicles. Overall dependability is determined by the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality. The study has been enhanced in 2015 to better measure the quality of today’s vehicles, particularly related to new technologies and features now being offered.[1] The study covers 177 specific problem symptoms grouped into eight major vehicle categories.

The top two problems reported by owners are Bluetooth pairing/connectivity and built-in voice recognition systems misinterpreting commands. These are also the most frequent problems reported by owners at 90 days, according to the J.D. Power 2014 U.S. Initial Quality Study.SM

“As we’ve seen in our Initial Quality Study, owners view in-vehicle technology issues as significant problems, and they typically don’t go away after the ownership honeymoon period is over,” said Renee Stephens, vice president of U.S. automotive at J.D. Power. “Furthermore, early indications from our upcoming 2015 U.S. Tech Choice Study show that vehicle owner expectations of advanced technology capabilities are growing. Owners clearly want the latest technology in their vehicles, and they don’t hesitate to express their disapproval when it doesn’t work. Their definition of dependability is increasingly influenced by usability.”

Because issues with technology impact overall dependability, they also impact repurchase intent. The study finds that 56 percent of owners who report no problems with their vehicle say they “definitely will” purchase the same brand next time, compared with 43 percent of those who report three or more problems. Together with the fact that 15 percent of new-vehicle buyers indicate they avoided a model because it lacked the latest technological features—up from just 4 percent in 2014[2]—technology clearly plays a key role in affecting future purchase decisions.

Key Study Findings

  • Among owners who experienced a Bluetooth pairing/connectivity problem, 55 percent say that their vehicle would not recognize their phone, and 31 percent say the phone would not automatically connect when entering their vehicle.
  • The number of engine/transmission problems remains high. Nearly 30 percent of the reported powertrain problems are a result of automatic transmission hesitation and rough shifting.
  • Six of the top 10 problems are design-related as opposed to defects or malfunctions.
  • By vehicle category, the most frequently reported problems are related to exterior, followed by engine/transmission and audio/communication/entertainment/navigation.
  • Overall vehicle dependability industry-wide averages 147 PP100, or approximately 1.5 problems per vehicle.

“At the three-year point, many owners are thinking about replacing their vehicles, and we find that how they feel about their current vehicle’s quality and dependability impacts their intent to consider purchasing the same brand again,” said Stephens. “Oftentimes, the issues owners experience can be resolved with a software update or, in the case of Bluetooth pairing problems, dealers can step in to help. In cases such as these, proactively reaching out to owners presents an opportunity for automakers and their dealers to engage with customers in a positive way.”

Highest-Ranked Nameplates and Models

Lexus ranks highest in vehicle dependability among all nameplates for a fourth consecutive year, with a score of 89 PP100.

  • Buick (110 PP100) follows Lexus in the rankings, moving up three rank positions from 2014.
  • Following Buick in the rankings are Toyota (111 PP100), Cadillac (114 PP100), and Honda and Porsche in a tie (116 PP100 each).
  • Notable rank improvements from 2014 include Scion (121 PP100), improving by 13 rank positions from 2014; Ram (134 PP100), improving 11 rank positions; and Mitsubishi (140 PP100), improving 10 rank positions.

General Motors Company and Toyota Motor Corporation each receive seven segment awards.

  • GM models receiving an award include the Buick LaCrosse; Chevrolet Camaro; Chevrolet Malibu; Chevrolet Silverado HD; GMC Sierra LD; GMC Terrain; and GMC Yukon.
  • Toyota awardees include the Lexus ES; Lexus GX; Scion tC; Scion xB; Scion xD; Toyota Corolla; and Toyota Sienna.

The 2015 U.S. Vehicle Dependability Study is based on responses from more than 34,000 original owners of 2012 model-year vehicles after three years of ownership. The study was fielded in November and December 2014.

Find more detailed information on vehicle dependability, as well as model photos and specs, at www.jdpower.com/dependability.

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